A New Foundation For The Shifting Sands Of The Communications Industry: Business Process Management. A Savvion Solution Brief
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چکیده
Purpose This Solution Brief highlights the issues facing both communications equipment providers and telecommunications carriers as they strive to deal with a changing competitive landscape of hybrid players, legacy systems and customer churn. Case studies from the biggest and best telecommunications companies show you how IT and Business have used BPM (Business Process Management) disciplines and technologies to streamline mission-critical processes and gain competitive advantage. Through BPM's efficiencies and cost reductions, telecommunications companies have found ways to adapt quickly to a shifting industry landscape—resulting in more market share and lower costs. Intended Audience IT and Business strategists working on process and operations initiatives in cable companies, communication equipment providers, telecommunications equipment and services players and network providers. People in the following roles in such companies will find particular
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